Privacy Policy

Last updated: 1 August 2026

1. Information We Collect

We collect the following categories of data:

Account details — your name, date of birth, mobile number, email and password when you register.
Verification (KYC) documents — a government ID such as Aadhaar, PAN or a driving licence, provided before your first withdrawal to confirm your age and identity.
Transaction data — deposits, withdrawals, bets placed and settlements. Payments run through licensed processors, so we do not store your full card or bank credentials.
Technical data — device type, browser, IP address, and approximate location used for security and to meet state-level access rules.
Usage data — the markets you view and interact with, used to improve the platform and personalise your experience.
Communications — messages you send our support team.

2. How We Use Your Information

To create and operate your account and settle your bets.
To process deposits and withdrawals through our payment partners.
To verify your age and identity and prevent fraud, money laundering and underage play.
To provide customer support in Hindi and English.
To detect problem-play patterns and offer responsible-gaming tools.
To send service messages, and — only with your consent — promotional offers you can opt out of at any time.
To comply with applicable laws and lawful requests from authorities.

We do not sell your personal data. We share it only with:

Payment processors to handle UPI, net banking and IMPS transactions.
KYC and fraud-prevention providers to verify identity documents.
Technology and analytics providers who host and help us run the platform under strict confidentiality.
Regulators, courts or law enforcement where we are legally required to disclose information.

4. Cookies

We use essential cookies to keep you signed in and secure, and analytics cookies to understand how the platform is used. You can control non-essential cookies through your browser settings. Blocking essential cookies may stop parts of the site from working. See the choices in your browser to manage or delete cookies at any time.

5. How We Protect It

Every page runs on 128-bit SSL encryption. Sensitive payment data is handled by PCI-compliant processors rather than stored on our servers. Access to personal data inside our team is limited to staff who need it, and we use monitoring and safeguards to detect unauthorised access. No system is perfectly secure, so we also ask you to keep your password private and unique.

6. How Long We Keep It

We keep your data for as long as your account is active and for a period afterwards to meet legal, tax and anti-fraud obligations. Where the law sets a minimum retention period for betting and financial records, we hold the data for that period and then delete or anonymise it.

7. Your Rights

Subject to applicable law, you can ask us to:

Access the personal data we hold about you.
Correct information that is wrong or out of date.
Delete your data, where we are not required to keep it.
Withdraw consent to marketing at any time.
Object to or restrict certain processing.

To exercise any of these, contact us using the details below. We may need to verify your identity first.

8. Contact Us

Questions about this policy or your data can be sent to privacy@lotus7book.live or through our contact page. We update this policy from time to time; the date at the top shows the latest version, and significant changes will be notified in your account.

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